Hampton Bay Arrow Gazebo Replacement Canopy Shipping and Return Policy

Shipping

  • Ground shipping for all replacement canopies is a flat rate of $9.50. Excludes Hawaii and Alaska.
  • Shipping on all other item(s) will need to be calculated when a complete shipping address is entered upon completion of checkout process.
  • ALL in stock orders are processed immediately, and cannot be canceled or changed. Although orders are processed immediately, they ship within 1 to 2 business days.
  • ALL express shipping orders placed AFTER 1:00pm Pacific Standard Time, Monday – Friday will ship the same business day, excludes holidays or weekends.
  • ALL Ground, Standard Overnight, 2 Day, and 3 Day orders are delivered Monday-Friday only, no exceptions, and excludes holidays.
  • ALL in stock orders placed on the weekends and/or holidays will not ship until the next available business day.
  • Express shipping does not include the day the order is shipped.
  • Express shipping is not available for all item(s).
  • Ground shipping takes approximately one (1) to seven (7) business days for delivery depending on where we are shipping to.

Returns and Refunds

  • No RMA (Return Merchandise Authorization) is needed for returns.
  • Returns are accepted within 30 days of receipt.
  • All outbound and return shipping fees are non-refundable, and is the responsibility of the customer.
  • Packages that are refused or undelivered and returned back to our warehouse are subject to the return shipping fees.
  • All returned merchandise must be in new, unused, and in resalable condition.
  • Please note that Garden Winds is not responsible for any return items lost or damaged in transit.
  • Refunds are issued within three (3) to five (5) business days after the return is received in our warehouse.
  • If the item(s) is returned damaged, dirty, or used, we may not issue a full merchandise refund.
  • Once the refund is processed you will receive notification via email.

Received Defective or Damaged Item(s)

  • Please do not return the item(s).
  • Notify us by email within 14 days of receipt of order and email photos of the damaged or defective item(s) to customerservice@gardenwinds.com and reference your order number in the email. We will address your issue via email within 24 to 48 business hours.

 

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